Please contact our customer service by email or by using the form. We will send you return instructions and the necessary information.
Yes, you have a 14-day right of return from the date of receipt. The product must be unused and in its original packaging.
The customer is responsible for return shipping costs, unless the product is faulty or damaged.
Unfortunately, used products cannot be returned due to hygiene and safety reasons.
Yes, we will send you a tracking code by email as soon as your order has left our warehouse.
Delivery time in Finland is 2-5 business days. International deliveries take 5-10 business days.
First, check with your neighbors and your mailbox. If the package is not found, contact our customer service immediately.
Chaia Rituals are designed for various skin needs, such as for those seeking radiance, for dry and sensitive skin, or for those looking for easier skincare. Each ritual specifies who it is best suited for.
Yes. Chaia Rituals also make an excellent gift, as the entire set is thoughtfully curated and beautifully assembled, and for an additional fee, we can include a greeting card.
You can contact us, and we will help you choose the right ritual for your skin's needs.
We aim to keep the overall selections as consistent as possible, but individual products may occasionally be substituted with a similar item depending on availability or demand.
Yes. Chaia Rituals is designed to make it easier to choose and clarify your introduction to K-beauty.
